Anatomy of a Bus Stop Sign

In my travels I have encounter a lot of bus stop signs and the more I see the many different designs, the more I'm grateful for the design of VIA's.

So what should be seen on a bus stop sign?  These are the 5 characteristics that every bus stop should have.

1. It should be recognized as a bus stop 
2. It should be seen from both sides. 
3. It should have the routes listed.   
4. It should have a serial number. 
5. It should have the times when the bus comes.

It is these 5 things that make a great bus stop sign. But sadly, most systems fail to have at least 2, and more just have a lousy sign.  On this page name the Transit System Bus Stops, you'll find a list of all the bus stop signs that I have encountered and my rating for those system bus stops.

1. It should be recognized as a bus stop.
Bus stops come in many designs, the most common features a figure of a bus on the sign. Others have the logo of the transit system. But anyone who's walking along the street should look up at the sign and realize that a bus stops at this location. (Image 55.1)

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2. It should be seen from both sides.
This should be a given and it is in San Antonio, that you're able to walk down a street and look at the other side and see that there's a bus stop.  But sadly in other cities, this is not the case.  If you're walking down the street in another city, you come up to a blank grey sign, a tragic part of using public transit. Look at the picture below and tell me if you can see the bus stop. (Image 55.2)

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3. It should have the routes listed. 
(Image 55.3) Now you would think that this would be a given, but no. At most, you just have a sign that indicates that a bus stops here, and no more. Other systems like VIA in San Antonio always have the number of what bus route stops at a particular stop. Having this simple indication goes along way with easing people's fears.  It also helps when having Skip Stop Buses, buses that serve the same street as another route, but bypasses several stops to have faster service. 

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4. It should have a serial number.  
Again, every bus stop sign in San Antonio has a five digit number on the bottom of the bus stop. (Image 5.4)  It's like a bar code that list a particular stop telling what bus routes stop at that stop and the location it is at.  Other cities do have a serial number for a bus stop, but it is listed on the app and not the bus stop sign.  Houston is going this way, but it will be a while until we see it listed on all the bus stop signs.  But having every stop with a unique serial number can backfire. At the many transit centers in San Antonio, VIA has a different serial number for each bus stop sign at their transit centers.  At Randolph Park And Ride, the 550 will have bus stop number 59883 while the 21 will have 59886.  It makes it hard when using the VIA's 52020 text feature or trying to find the exact bus stop on google maps.  I hope the people at VIA reading this will fix this problem so we all can text to 52020 with one bus stop number for Randolph and get all the routes and when they're schedule to arrive and depart.  

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5. It should have the times listed when the bus comes.
Sadly, a lot of systems fail to do this.  Whether it's because of money, or they just haven't figure out how to do it, all bus stop signs should have the schedule listed of the bus route that stops there.  In my travels, I've seen many examples, but they fail to solve the problem of putting the schedule on all the stops. In Charlotte, North Carolina, on the CATS System seem to have solved this dilemma.  Although all the bus stops fail to have a serial number, (Image 55.6) they all however have the times listed on the pole of when the bus is coming.(Image 5.5)

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So for my home transit system in San Antonio, TX, you do a great job and I hope that those who are reading this will try to improve our bus stop signs and the way they are cataloged.  For everyone else, I hope you use these standards and improve your bus stop signs so you can bring your system into the 21st century.

Images:
55.1:  Fort Smith Transit Bus Stop. http://www.fortsmithar.gov/transit/default.aspx
55.2:  Fort Smith Transit Bus Stop as seen from across the street.
55.3:  Houston Metro Bus Stop. http://www.ridemetro.org/Pages/index.aspx
55.4:  VIA Metropolitan Transit Bus Stop. http://viainfo.net/Ride/Default.aspx
55.5:  A time Strip seen on the side of a CATS bus stop pole
55.6:  CATS: Charlotte Area Transit System. http://charmeck.org/city/charlotte/cats/Pages/default.aspx

Empty Buses

Some good news is coming to VIA.  Apparently Rey Saldaña’s short dependency on VIA convince him that things needed improvement. So he is proposing that the Advance Transportation District funds that are dedicated to the City, be given to VIA to improve bus service.  It's an awesome plan because one of the main reasons why VIA SUCKS, despite being an incredible system, is that they only receive 1/2 cent sales tax. 

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For those who aren't familiar with the Advance Transportation District, (ATD) it was voted on back in 2004 to raise the sales tax 1/8 cent sales tax for transportation improvements.  Half of the 1/8th cent tax goes to VIA while the other have is further divided between the City of San Antonio and TxDot. Rey Saldaña’s plan is to take the City's portion of this sales tax and give it entirely to VIA to help pay for more bus service. 

Now for the record, I'm all for this, with VIA having more money to spend, they can increase the frequency of some of their routes and even speed up the process of buying new buses. But despite the improved service, there's a simple flaw, you're going to have more empty buses. 

You see there's a reason why service sucks for the people of District 4, and that is because when you have empty buses in the first place, the people in charge tend to either remove those resources entirely or put those resources into other ares.  Now just because Saldaña wants to improved the frequency of some bus routes doesn't mean that more people are going to ride the bus, it means that those like myself who depend on VIA, we're going to get more options and less time at the bus stop.

There are many reasons why people don't ride the bus. I mention those reasons last year when I wrote about the Streetcar project.  It is a simple fact that the majority of San Antonio gets around by car and no matter how much you increase that service, those people aren't going to choose to ride the bus.  I have met people who cannot comprehend getting around San Antonio without a car and when they lose that car, they basically become prisoners in their own home. I cannot understand why such a person would choose to remain a prisoner despite having some type of bus service that would help them get access to the wider world.  Now this happens all the time and it's been my experience that this refusal to use VIA seems to be with the majority of San Antonio when they become car less. 

The main reason why public transit bus service pretty much sucks throughout North America is because we get empty buses.  Despite what you might hear about buses being superior to rail because it's "Flexible."  Well always remember that the bus's flexibility is also the biggest weakness to buses for buses are so flexible, that they can be removed from service tomorrow.  And that what pretty much happens across the country.  When buses start carrying less and less people, the politicians and the naysayers against public transit start pointing out how a waste of money it is to operate all those empty buses and thus the service starts to dwindle.  At first, its just one or two buses removed from a 30 minute frequency to every hour.  Because the service is less reliable, fewer people ride it, thus more service is cut and it becomes an endless spiral to where there's less and less service to in the end, there's none. 

And That is my fear, we're for a short time are going to get improved service, but when that improvement isn't being utilized by the general public, it will eventually be cut.  And that is something I don't want to happen.  There's a reason why I call Transit Dependent people like myself Hostage Users, it is because we're a hostage to the decisions of people who drive cars and those people for the most part, don't think of the consequences when they remove bus service because of that service having empty buses. 

If  Rey Saldaña and the rest of the city council can allow to have empty buses for the next ten years, then I'm all for giving the city's share of the ATD to VIA.  But if he and the rest of the City council wants more people to ride the bus, well I suggest that he makes the bus fare free for the residence and make the tourist and others who are not residences of San Antonio pay for their bus rides. I wrote about this on how we could improve VIA especially providing free bus rides for the citizens of San Antonio for it was number 6 on my list.  

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Now in Gilbert Garcia's Story in the Express News (Image 45-1) mentions that there's some city staffer's who are resistant to  Rey Saldaña’s idea and that's because the city lacks funding to pay for roads and sidewalks.  The reason why we have such a shortfall of funding is because  we don't utilize our tax base efficiently enough.  If you want to understand this more, I recommend that you take an hour of your time and watch the presentation of Joe Minicozzi at the Strong Towns Memphis Boot Camp (Video Above) for he'll explain why cities across the nation has such a shortfall in providing for transportation and other civic services we all take for granted.



 







Images:
45-1:  An image of  Rey Saldaña’s waiting for the bus in the rain from the SA Current. http://media1.fdncms.com/sacurrent/imager/u/blog/2447710/10494822_982330635112615_1703404577049168581_n.jpg?cb=1434657782
45-2:  Screenshot of of Gilbert Garcia's story.  Remember you need a subscription to read the entire article. http://www.expressnews.com/news/news_columnists/gilbert_garcia/article/Salda-a-s-plan-could-soften-S-A-s-bus-stop-6599428.php

Advice on Improving VIA Part II

Last week, I focus on bus stop locations and Transit Centers.  This week I'll be focusing on transit times and bus fare. To improve VIA, they cannot just do it by where they locate their transit centers and bus stops, it also means to working to make the buses go just a little bit faster and perhaps, make it free to use by all of San Antonio.

3.  Make PRIMO Go Faster

The Economist wrote how collecting fare on the bus is just not economical and slows down buses yet we do it on Primo.  When Primo services were sold to San Antonio, it was promised that it would run just a little bit faster just like light rail and be cheaper.  But now as I ride this route, I find that it's a little bit slower than what it replaced which was the 91 Fredricksburg Rd, Skip Stop.  When similar service is sold in other cities across North America, it is sold as cheaper than light rail, but with the same speedy service you get on rail.  In other cities, you don't pay for the bus fare on the BRT (Bus Rapid Transit), but you buy a ticket at the station where you get on board the BRT.  That's not how VIA does it, for you have to pay for the bus fare as you board the Primo.  This slows the bus down quiet a bit especially at Deco District Station. Since this is the main bus route down Fredricksburg Rd now, most people ride the 100 instead of the 95 or 520.  It's time that VIA stop collecting bus fare for the Primo on the bus, and instead allow all the doors to open up and have people board it like you would a light rail train stopped at a station.  Have VIA police board the bus and ask people for their bus tickets and proof of fare as they're doing that, they can issue some fines like the DART police does on the light rail in Dallas. Have the tickets sold have a expiration time so it can be use like one would use a transfer.

4.  Removing Traffic Jams for VIA Downtown.

If you live on the East Side like I do and to take the bus into downtown, you would have notice that during every weekend from Thanksgiving through Memorial Day, a traffic Jam forms as every car coming from the North Side is looking for parking downtown mainly at Rivercenter Mall. (Image 33-2)  Now I don't see this as much in Dallas because their Light Rail does a pretty good job in having people who want to enjoy downtown choose transit over driving.  A good example is what I saw during the 4th Of July, 2004.  After the Downtown fireworks display, I was riding the Blue Line back to my motel room which was located out by I-610, the train was crowded with  lots of families and their kids. To me, this was amazing because when similar events take place here in downtown San Antonio, everyone drives to downtown, not so in Dallas because trains are just better thing to ride than buses, and if you want to know why that is, well click right here to find out.

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So since we don't have a good alternatives to driving downtown like they do in Dallas, cars end up jamming up the paths of Eastside buses at E Commerce and Bowie including the 100 from speeding through downtown like it was intended to do so.  So why can't VIA work with the City of San Antonio and close off the far left lane and leave that lane open only for buses? What is so hard about this is beyond me because if VIA wants more people to ride their buses they're going to have to have faster service to get more people to ride. If they're not willing to fix this weekend traffic jam then why bother to ride the bus when driving is so much faster. They're will be no light rail to solve this problem any time soon, nor any proposed Lone Star Rail service so will you please get off the train bandwagon politicians and VIA as the only solution to fix our transit system. So will anyone at VIA or the City wake up and clean up this mess up?  Probably not because like the rest of San Antonio, they must think that everyone who rides VIA are just losers and well we don't deserve a speedy ride at all. Like it or not, downtown is VIA's main transit center, and if people trying to get to work can't connect to their other routes and forced to wait a whole hour for the next bus. This lack of action simply promotes the belief that VIA SUCKS and it's just better to break down a by a car.

5. Keep Buses Moving during Battle of Flowers.

Every year during the Battle of Flowers and the Fiesta Flambeau parades, VIA stops having the buses go through downtown to continue on as other routes and instead starts to have them go to downtown to certain stops to turn around cutting off passengers ability to connect to other routes.  The thing about this is that these stops are really far apart forcing many of VIA's riders to walk up to a half a mile through the parade just to get to their connecting routes.  You see you have the east side routes all coming to Bonham at E Houston, the north side routes turn around at Travis Park and finally all the west, south and southeast routes turn around at Nueva and S St Mary's.  So if you just happen to be on your way to work when these parades are going on, well chances are you'll have a good chance to become unemployed.  It's these days that forces hostage users like me to think, it's time for me to break down and buy a car.  And since you couldn't count on VIA for getting you to your job on time, well they suck.  Over the years VIA has done nothing to fix this problem.  So now you have this wonderful transit center on the west side of Downtown, so why can't you  have all the buses that are detoured because of the parade hop on the freeways that surround downtown and continue on after they all make a  stop at the Westside Multimodal Center (WSMMC).  Having to have all of us hostage users walk considerable distances to catch a bus is just wrong especially when we're all running late, so now you have this great transit center downtown, so start putting it to good use and when the city closes off Broadway and Commerce St for the Fiesta parades, start rerouting all those buses to WSMMC so we all can catch our connecting routes and be on time for work.  .

6. Make Bus Rides Free.

People in San Antonio are extremely against toll roads and with a passion because driving a car here in south Texas is considered a free thing to do.  Despite having to pay for gas, despite having to pay for insurance, and maintenance, driving is considered a free thing to do, so as I board the bus to get around San Antonio, I wonder why do I have to pay a toll?  The political leaders claim to want more people to ride public transit here, but do they really encourage it?  Of course not, they'll keep complaining about Ozone Action Days and the traffic while at the same time never consider the thing that might fix it which is to make bus rides free.

I first heard about making bus rides free when I heard about what happened in Austin during 1991 and 1992.  The problem with this is that it didn't attract the choice users like they CapMetro wanted, (people who use public transit and also have a car to drive) but instead it attracted the homeless and others who wouldn't normally ride the bus dubbed as "problem riders."  So naturally, they got rid of free bus rides.  But in Tallinn, Estonia, not to be deterred by what has happen in Austin, TX and everywhere else it was tried, they decided to keep the bus fares, however, if you happen to live in Tallinn, then you are entitled to free bus rides. Here's my question, why can't we do the same thing here in San Antonio?

How to we guarantee free bus rides to all the residence of San Antonio and not repeat the history with "problem riders" everywhere else it was tried. We keep bus fares in place, however, if you can show proof of residency like a CPS bill, a W2 form, a paycheck statement, a lease, or bank Statement in San Antonio, then you can go sign up at VIA and pay a fee of like a $60 for a full year of free bus rides, just like you would now as you buy a 31 day Big Pass for $35 but without the proof of residency.  Limit the amount of people up to 4 people at a certain address.  I guarantee that every year during tax season, people will come down to VIA and sign up and pay the $60 for a full year of free rides.  Make it a minimum of two years of residency to qualify for this service while at the same time, we keep the bus fare around for the tourist, for the homeless and others who would abuse the system or don't sign up.  I think this is a great idea so I can count on the local politicians not to endorse this.  Keep San Antonio Lame. 

Conclusion

I hear from politicians and environmentalists who drive cars all the time that we need more people to take public transit, but when these people make the clean, carbon neutral alternative hard to accomplish, only the poor will use it not because we want to, but because we have to. If the goal of the city leaders and VIA is to encourage more people to ride transit, then I have just lay out some solutions that if implemented should increase the number of choice users and help improve the current image of VIA. So will you please get off the train bandwagon politicians and VIA as the only solution to fix our transit system.  But chances are you'll never see any of these improvements at all because from what I have seen over the years from the inaction of our politicians and the actions of VIA have said to the citizens of San Antonio that you should buy a car. And guess what, we're doing just that.

Images:
33-2: A picture of E Commerce St at Bowie looking west showing all the cars trying to get parking at the Rivercenter Mall.