But it didn't happen this year. The bus I was on was the 28 and as I was coming into town, it made it's usual detour, except this time it went to Nueva and St Mary's and then continued on via El Centro as route 62. When I got to El Centro, I saw this sign directing me which bus to take to be able to connect to my route. They also had supervisors on hand to direct any bus rider complaint and help us riders get to our proper connection.
Now maybe it's just me, but I'm starting to see small improvements like a change machine at Randolph Park-n-Ride that gives you not just quarters, but dimes and buying a a cheap Day Pass on the bus. As long as VIA can keep up the momentum, they can start to change belief of many riders including myself that "VIA sucks" to "VIA actually does a good job."
54.1: A picture of a sign directing people what buses to catch to connect to their bus on the other side of the parade.
54.2: The Map issued by VIA to help their patrons out. http://viainfo.net/Communication/ViewArticle.aspx?ArticleId=2756